For 9 years, Danielle Shuey has been a dedicated team member at Mammoth Restoration. During that time Danielle has worn many hats and filled various roles within the organization providing her a wealth of knowledge that is both industry and Mammoth specific. Tasked with the tough role of bridging the gap between support and production, she has become a trusted resource of team members looking for answers on all facets of our business. Her passion for Mammoth’s Culture and mission of “restoring people’s dreams as much as restoring properties and communities” is among the top in the company. As such, her actions continue to help grow the team around her and put an emphasis on creating the cheerleader customers we expect.
It’s with great pleasure that we were able to promote Danielle to Centralized Support Manager where she will continue to influence our team and customer experience. We hope you will join us in congratulating her on the new role and learn a little bit more about Danielle in our Team Member Spotlight below.
You’ve been at Mammoth for quite some time… What keeps you here year after year?
The people! I enjoy interacting with everyone and building relationships.
What roles have you been in during your tenure at Mammoth?
I was brought on as Temp help in Accounts Payable, eventually was hired full time for that role. I dabbled in some HR duties, worked alongside Tim as his assistant before being offered the Team Coordinator position. I was strictly a TC for the repair division at our State College branch and eventually moved to Central Support to share the TC role companywide.
I’m only a week in as I write this, so the day-to-day is still evolving. While I’m still completing tasks related to my TC role, I have other projects that I’m tackling. I’m working on ways to improve our intake process, such as simplifying our Claim Sheet, working with our current call center to improve customer service, and working with the Central Support team on ideas for improving our communication with Production.
What part of your promotion are you most excited about?
Helping get stuff done! Stepping into this role has allowed Tim to focus on the areas he provides the most value to the company while still keeping the ball rolling on other aspects of Mammoth and our growth.
You have been an ambassador for driving the Mammoth Culture – Why?
I genuinely believe it is our path to greatness! I’ve applied it to my professional and personal life, which led me to significant changes and continued challenges that I embrace daily. Doing my best to live by our culture and striving to improve where I fall in our operational values has helped lead me to this opportunity in this new role.
If you could switch your job with anyone else in Mammoth – Who’s job would you like to do for a day?
A BDR. (Business Development Representative) For one, it would get me out from behind a desk all day! I would enjoy interacting with our referral sources and hearing their stories, struggles, etc., and how Mammoth can help them.
What Mammoth Team Member has helped your growth the most and what has been your biggest take-away from that teammate?
I cannot choose just one. Turk has helped me get beyond my fears and go for it, whatever that “it” may be. He’s also helped me understand that there is no harm in speaking up. Tim has helped me tame my emotional reactions to certain situations and continues to put me in check when needed. Bennett has and continues to help me get to the root of a problem before deciding the solution. To ask “Why” more than once before accepting the answer. I wouldn’t be where I’m at today without these three investing their time in me and me allowing myself to be vulnerable and open to their feedback.
What three words would you use to describe Mammoth Restoration?
Gritty, fun, and unrelenting.
What do you find most challenging about your role in Mammoth?
The most challenging part of my role is balancing empathy and responsibility regarding our operational values when working with Team Members. The Production team works tirelessly and sometimes in horrible conditions, in front of challenging property owners. Team Members who aren’t in a production role have their challenges and need to juggle different priorities. My position requires me to reach out regarding compliance tasks or missing information in a job file that sometimes can be the last thing someone wants to hear. We all have a job to do, and sometimes I have to choose between being empathetic to or challenging their answer, and I don’t always make the right decision.
Where do you see yourself and Mammoth in the next 10 years?
Conquering the world! Ok, maybe that’s in 20 years, how about the nation?
What is your most embarrassing moment at work?
Embarrassment is a part of my everyday life so it’s hard to pick a moment.
What’s one thing about Danielle Shuey that we don’t know about you?
My least favorite sound in the world is someone chewing food.
If Hollywood made a move about your life, who would you like to have cast as you?
If you could change one thing about working at Mammoth, what would it be?
Having a stand-up desk that fits all my technology.
Describe working at Mammoth in one sentence?
I get to spend time working with people that have outstanding personalities, and I have the opportunity to help people in need.
Would you rather be a tiny elephant or a giant hamster and why?
Giant hamster because a tiny elephant would be surrounded by dirt and people’s discarded boogers.
What do you like to do in your spare time outside of work?
I enjoy going to concerts and live shows whenever possible. Spending time with friends and family whether it be meeting for dinner and drinks or playing some pool. I’m always trying out new things when the opportunity arises.
You make it a point to share your lexicon (advanced vocabulary) with your teammates in Centralized Support – Can you share with the rest of us the definition of “Furturbed” and how to use it properly in a sentence?
Fine. I was on the phone with John Warnick, and my brain was deciding if it wanted to use the word “frustrated” or “perturbed,” and what came out was “furturbed”. I don’t think Warnick noticed, but everyone I share an office space with did, and it was immediately written on the board as the word of the day and still gets used in sentences weekly.
What advice would you give to someone who is looking for new employment and thinking about applying at Mammoth Restoration?
Do it! You’ll learn more about yourself than anywhere else and be surrounded by people who want to see YOU succeed!
Interested in working at Mammoth Restoration?