Understanding The Repair Process
Understanding the Repair Process
We, along with your insurance company, are here to get your property put back to the way things were prior to the loss. It’s important to understand that this process will be an inconvenience to your daily life and that life will not feel completely normal again until our crews are done. Please stay calm and try to understand that this is a process and that things WILL be normal again.
We are experts in putting people’s homes and lives back together, but more importantly, WE CARE! We are sorry that this happened to you, and we will be working very hard to support you. It’s what we do!
Now that Mammoth’s Mitigation Team has done their job, it’s time to put your business or home back together. As a property owner, understanding the repair process is important. We’ve outlined a step by step guides for the “put back” of your property.
Identifying Your Team
The first step in the repair process will be identifying the team that will ensure the repair process for your property is filled next level communication, quality and the fastest way back to normal. The following contacts will be identified for you.
The Team Coordinator will be your single point of contact making sure that you are always in the loop and aware of the next steps in your project. If you have any questions throughout the process your team coordinator is dedicated to ensuring you have a great experience with Mammoth so that you become a “cheerleader customer” and tell others the amazing work we did for you.
Your project manager is in charge of the day to day operations once your project is underway. Ordering the proper supplies, materials and working on your property.
An estimator will be assigned to you and handle the scope and estimate the cost of your project during the initial phase of work. Estimators will also handle the communication with your insurance company to make sure that repairs, materials and the labor involved are covered in your policy.